Online/Offline/No Line

Nicholas Carr recently initiated a second round of discussion with Nathan Jurgenson over digital dualism and the IRL Festish, both terms coined by Jurgenson. Instead of rehashing the earlier debate, I’ll simply provide the links:

The IRL Fetish — Jurgenson

The Line Between Offline and Online — Carr

In response to Jurgenson, I wrote “In Search of the Real,” which was cited by Carr in his recent post. I also discussed the piece with Jurgenson in the comments.

This second round was kicked off by Carr in a post titled “Digital dualism denialism.” Jurgenson responded here. I also suggest reading Tyler Bickford’s take on the exchange in which he explains why he thinks Jurgenson does not go far enough.

I’ll enter the fray by way of Bickford’s analysis. He reckons that Jurgenson’s concession that “the digital and physical are not the same” gives away the game. Admitting such, in Bickford’s view, means that the critique of digital dualism does not quite manage to escape digital dualism. I think Bickford is right about this. He writes,

In fact Jurgenson builds this problem in from the beginning, posing in the place of digital dualism what he calls “augmented reality.” Unfortunately, Carr has him dead to rights when he concludes his post with

An augmentation, it’s worth remembering, is both part of and separate from that which it is added to. To deny the separateness is as wrongheaded as to deny the togetherness.

Right! If you start with reality, and then you augment it, then you’ve got two distinct things that can always be distinguished. This is a dualist model! The solution here is to stop talking about “reality” altogether.

He is disappointed that Jurgenson fails to fully escape the dualist trap because he is, in fact, very sympathetic to Jurgenson’s critique.

Let me pause at this point to say that it is not clear that all the parties in this conversation, myself included, have reached what the rhetoricians call stasis — that is, it’s not evident that those involved in the debate know what exactly the debate is about. Jurgenson and Bickford both admit as much in their posts. As I was contemplating a response (indeed, even now as I write it), I was also plagued by the sense that I really didn’t have a handle on what the particular points of disagreement were in this case.

That said, here are some considerations that seem pertinent to me. I offer them in an effort to advance the discussion, certainly not as a final, conclusive word. Feedback welcome, especially if I’ve failed to understand or mischaracterized someone’s position.

First, there is the motif of boundaries and distinctions running through the discussion. Is it helpful to draw them at all? If so where ought they be drawn? I’m sympathetic to Bickford’s contention, following Evgeny Morozov, that the phenomena under consideration are too varied and complex to group neatly under categories such as online/offline, digital/physical, material/virtual, etc. I think this a reasonable point, but, of course, we can’t name every leaf, so we use categories for the sake of thought and communication. We should do so, however, with humility and circumspection. Not too long ago I attempted my own taxonomy of online experience from a phenomenological or experiential perspective: “Varieties of Online Experience.” You can judge for yourself whether or not it is helpful.

What is not helpful, in my view, is to deny all distinctions as inherently falsifying, oppressive, etc. Fuzzy and permeable boundaries do not invalidate the fact that reality is not an undifferentiated blob. Writing elsewhere about historical analogies, I made the following claim that I think applies here as well:

While it may be difficult or even impossible to pinpoint where one color turns into another on the spectrum, it is absurd to therefore maintain that red is the same as yellow, or white the same as orange. There is both continuity and discontinuity. This is true of historical change, and it is true of the categories we use to make sense of our experience.

I think this analogy applies to the online/offline debate. As concepts, the offline and the online are symbiotic. Experientially, they are often entwined and enmeshed, or however else one may put it. But under certain conditions, they are distinguishable. One may decide that neither ought to be privileged, but that is not the same thing as insisting that they are indistinguishable altogether.

Since Haraway is a key figure in this discussion, let me cite her as well. Writing in Simians, Cyborgs, and Women: The Reinvention of Nature, in which the Cyborg Manifesto is found, she says the following:

So, I think my problem and ‘our’ problem is how to have simultaneously an account of radical historical contingency for all knowledge claims and knowing subjects, a critical practice for recognizing our own ‘semiotic technologies’ for making meanings, and a no-nonsense commitment to faithful accounts of a ‘real’ world, one that can be partially shared and friendly to earth-wide projects of finite freedom, adequate material abundance, modest meaning in suffering, and limited happiness.

Now, I suppose Bickford is well within his rights to argue that, in fact, Haraway does not go far enough and that she has an IRL fetish herself (although the quotation marks may save her of that charge). It seems to me, though, that this is quite right and well put.  There are realities against which our language, concepts, and knowledge claims rub and within this reality there are distinctions. It is left to us to find the most “faithful” account.

There is little use denying that there are a set of practices, however diverse and multifarious they may be, that correspond meaningfully to the concept of being “online” and, consequently, that in the absence of these practices there is something which it is meaningful to call “offline.”

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Hypothetical question: Imagine someone dear to you — your spouse, an old friend, your brother, whoever. Now imagine that you are separated from that person for some non-trivial period of time. You are then given the choice, all things being equal, of either sending that person a letter, having a phone conversation, exchanging text messages, conversing over Skype, or meeting face-to-face. Which do you choose?

I have no interest in denying the reality of the letter, the text message, or the phone call, etc. They are real enough, but I choose the face-to-face encounter every time.

Is my preference, and I suspect your preference too, for a face-to-face meeting the product of a philosophically naive fetishizing of the offline?

Jurgenson seems to think so, if I read him fairly. He writes,

I have the audacity to suggest what people say isn’t the full story, arguing that this isn’t an infringement on the real but the creation of the myth of the virtual to simultaneously deploy “the real” that one can then have access to (and often looking down on others still caught up in the “virtual”).

Might I suggest that while such audacity is sometimes called for, it may sometimes be the expression of ideological closure. The even more audacious option may be to allow that sometimes there is no subtext.

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If I were to attempt to explain why it is that I would choose the face-to-face encounter every time, I think I would have a hard time doing so. It is self-evident and self-evident things are sometimes hard to articulate. But if pressed, I would point to the fullness of embodied presence. It is odd that to avoid digital dualism it is sometimes necessary to tacitly endorse mind/body dualism. Only if the body is ignored does it make sense to say that the distinction between online experience and offline experience matters not at all. I don’t think this is what Jurgenson is saying. It does seem be an implication of Bickford’s post, but I grant that I may not being reading him rightly.

I do agree with Bickford, though, when he suggests we take the word real off the table in these discussion. It brings more confusion than clarity.

Borg Complex: A Primer

I coined the term “Borg Complex” on a whim, and, though I’ve written on the concept a handful of times, nowhere have I presented a clear, straightforward description. That’s what this post provides — a quick, one-stop guide to the Borg Complex.

What is a Borg Complex?

A Borg Complex is exhibited by technologists, writers, and pundits who explicitly assert or implicitly assume that resistance to technology is futile. The name is derived from the Borg, a cybernetic alien race in the Star Trek universe that announces to their victims some variation of the following: “We will add your biological and technological distinctiveness to our own. Resistance is futile.”

For example:

“In fifty years, if not much sooner, half of the roughly 4,500 colleges and universities now operating in the United States will have ceased to exist. The technology driving this change is already at work, and nothing can stop it.” (Nathan Harden)

“It may be hard to believe, but before the end of this century, 70 percent of today’s occupations will likewise be replaced by automation. Yes, dear reader, even you will have your job taken away by machines. In other words, robot replacement is just a matter of time.” (Kevin Kelly)

“I’ve used [Google Glass] a little bit myself and – I’m making a firm prediction – in as little as three years from now I am not going to be looking out at the world with glasses that don’t have augmented information on them. It’s going to seem barbaric to not have that stuff.” (Phil Libin)

What are some other symptoms of a Borg Complex?

These symptoms may occur singly, or in combination:

1. Makes grandiose, but unsupported claims for technology

Of MOOCs: “Nothing has more potential to lift more people out of poverty — by providing them an affordable education to get a job or improve in the job they have. Nothing has more potential to unlock a billion more brains to solve the world’s biggest problems.”

2. Uses the term Luddite a-historically and as a casual slur

”But [P2P apps are] considerably less popular among city regulators, whose reactions recall Ned Ludd’s response to the automated loom.”

3. Pays lip service to, but ultimately dismisses genuine concerns

“This is going to add a huge amount of new kinds of risks. But as a species, we simply must take these risks, to continue advancing, to use all available resources to their maximum.”

4. Equates resistance or caution to reactionary nostalgia

“There’s no reason to cling to our old ways. It’s time to ask: What can science learn from Google?”

5. Starkly and matter-of-factly frames the case for assimilation

“There is a new world unfolding and everyone will have to adapt.”

6. Announces the bleak future for those who refuse to assimilate

“Technology can greatly enhance religious practice. Groups that restrict and fear it participate in their own demise.”

7. Expresses contemptuous disregard for past cultural achievements

“I don’t really give a shit if literary novels go away.”

8. Refers to historical antecedents solely to dismiss present concerns

“… the novel as we know it today is only a 200-year-old construct. And now we’re getting new forms of entertainment, new forms of popular culture.”

Is there more than one form a Borg Complex may take?

Yes. There is temperamental variation ranging from the cheery to the embittered. There is also variation regarding the envisioned future that ranges from utopian to dystopian. Finally, there are different degrees of zeal as well ranging from resignation to militancy. Basically, this means a Borg Complex may manifest itself in someone who thinks resistance is futile and is pissed about it, indifferently resigned to it, evangelistically thrilled by it, or some other combination of these options. So as an example, take some one like Kevin Kelly. He is cheery, utopian, and not particularly militant about it. This is, I suppose, a best case scenario.

What causes a Borg Complex?

Causes, of course, is not the right word here; but we can point to certain sources. A Borg Complex may stem from a philosophical commitment to technological determinism, the idea that technology drives history. This philosophical commitment to technological determinism may also at times be mingled with a quasi-religious faith in the envisioned techno-upotian future. The quasi-religious form of the Borg Complex can be particularly pernicious since it understands resistance to be heretical and immoral. A Borg Complex may also stem from something more banal: self-interest, usually of the commercial variety. Apathy may also lead to a Borg Complex, as may a supposedly hard-nosed, commonsense pragmatism.

Aren’t Borg Complex claims usually right?

A Borg Complex diagnosis does not necessarily invalidate the claims being made; it is primarily the identification a rhetorical stance and the uses to which it is put. That said, examining Borg Complex rhetoric leads naturally to the question of technological determinism. It’s worth noting that historians of technology have posed serious challenges to the notion of technological determinism. Historical contingencies abound and there are always choices to be made. The appearance of inevitability is a trick played by our tendency to make a neat story out of the past.  Even if some Borg Complex claims prove true, it is worth asking why and whether Borg Complex assumption did not act as self-fulfilling prophecies.

What does it matter?

Marshall McLuhan once said, “There is absolutely no inevitability as long as there is a willingness to contemplate what is happening.” The handwaving rhetoric that I’ve called a Borg Complex is resolutely opposed to just such contemplation when it comes to technology and its consequences. We need more thinking, not less, and Borg Complex rhetoric is typically deployed to stop rather than advance discussion. What’s more, Borg Comlex rhetoric also amounts to a refusal of responsibility. We cannot, after all, be held responsible for what is inevitable. Naming and identifying Borg Complex rhetoric matters only insofar as it promotes careful thinking and responsible action.

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Other Borg Complex posts are collected here.

Borg Complex tumblr collecting cases and related materials here.


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Borg

The Inhumanity of Smart Technology

I’m allergic to hyperbole. That said, Evgeny Morozov identifies one of the most important challenges we face in the coming years:

“There are many contexts in which smart technologies are unambiguously useful and even lifesaving. Smart belts that monitor the balance of the elderly and smart carpets that detect falls seem to fall in this category. The problem with many smart technologies is that their designers, in the quest to root out the imperfections of the human condition, seldom stop to ask how much frustration, failure and regret is required for happiness and achievement to retain any meaning.

It’s great when the things around us run smoothly, but it’s even better when they don’t do so by default. That, after all, is how we gain the space to make decisions—many of them undoubtedly wrongheaded—and, through trial and error, to mature into responsible adults, tolerant of compromise and complexity.”

Exactly right.

“Out of the crooked timber of humanity no straight thing was ever made,” Kant observed. Corollary to keep in mind: If a straight thing is made, it will be because humanity has been stripped out of it.

What is the endgame of the trajectory of innovation that is determined to eliminate human error, deviance, and folly? In every field of human endeavor — whether it be industry, medicine, education, governance — technological innovation reduces human involvement, thought, and action in the name of precision, efficiency, and effectiveness.

Morozov’s forthcoming book, To Save Everything, Click Here: The Folly of Technological Solutionism, targets what he has called “solutionism,” the temptation, I take it without having read the book yet, to view the Internet as the potential solution to every conceivable problem. I’m tempted to suggest for Morozov the target of his next book: eliminationism — the progressive elimination of human thought and action wherever possible. Life will increasingly consist of automated processes, actions, and interactions that will envelope and frame the human and render the human superfluous. Worse yet, insofar as the human is ultimately the root of our inconveniences and our problems, solutionism’s ultimate trajectory must lead to eliminationism.

There are tragic associations haunting that last formulation, so let me be clear. It is not (necessarily) the elimination of human beings that I’m worried about; it is the elimination of our humanity. The fear — and why not, let’s embrace its most popular cultural icon — is that we will be rendered zombies: alive but not living, stripped of the possibility for error, risk, failure, triumph, joy, redemption, and much of what renders our lives tragically, gloriously meaningful.

Albert Borgmann had it right. We must distinguish between “trouble we reject in principle and accept in practice and trouble we accept in practice and in principle.” In the former category, Borgmann has in mind troubles on the order of car accidents and cancer.  By “accepting them in practice,” Borgmann means that at the personal level we must cope with such tragedies when they strike. But these are troubles that we oppose in principle, and so we seek cures for cancer and improved highway safety.

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Against these, Borgmann opposes troubles that we also accept in practice, but ought to accept in principle as well. Here the examples are preparation of a meal and hiking a mountain.  These sorts of troubles, sometimes not without their real dangers, could be opposed in principle — never prepare meals at home, never hike — but such avoidance would also prevent us from experiencing their attendant joys and satisfactions. If we seek to remove all trouble or risk from our lives; if we always opt for convenience, efficiency, and ease; if, in other words, we aim indiscriminately at the frictionless life; then we simultaneously rob ourselves of the real satisfactions and pleasures that enhance and enrich our lives — that, in fact, make our lives fully human.

Huxley had it right, too:

“But I don’t want comfort. I want God, I want poetry, I want real danger, I want freedom, I want goodness. I want sin.”

“In fact,” said Mustapha Mond, “you’re claiming the right to be unhappy.”

“All right then,” said the Savage defiantly, “I’m claiming the right to be unhappy.”

In claiming the right to be unhappy, the Savage was claiming the right to a fully human existence. It is a right we must take increasing care to safeguard against our own fascination with the promises of technology.

Cataloging the Borg Complex

In June of last year, I read an article which strongly urged religious institutions to adapt to new communication technologies. Adapt or die, the author seemed to say; or, better yet, resistance is futile. This is when it occurred to me that there was an identifiable rhetoric that could be usefully labeled a “Borg Complex.” Labels have their limits, of course, but when you have a name for something it becomes easier to identify and analyze.

I’m persuaded of the usefulness of this particular label because, at the very least, it draws attention to rhetoric that shuts down debate and discussion about technology. In it’s worst forms this rhetoric is disingenuous and coercive. Even when it is not deployed maliciously, it oversimplifies genuine complexity and prevents us from imagining the full range of possibilities with regards to our use of technology.

The label also raises some interesting historical, philosophical, and ethical questions about technology. How far back can we find this kind of rhetoric? To what ends is this rhetoric put? Apart from rhetorical considerations, what do we make of the technological determinism implied? What does the history of technology tells us about the claims of inevitability? What sorts of options and choices are genuinely available when a technology appears?

In order to continue thinking through these questions and to draw attention to this rhetoric, I’ve started a Tumblr blog cataloging instances of the Borg Complex and related material. You can check it out here: The Borg Complex. And, naturally, I’m soliciting your help. If you come across cases of the Borg Complex, past or present, I invite you to send those in. Contact information is listed in the About This Blog page.

MOOCs: Market Solution for Market Problems?

Of the writing about MOOCs there seems to be no end … but here is one more thought. Many of the proponents of MOOCs and online education* in general couch their advocacy in the language of competition, market forces, disrupting** the educational cartels***, etc. They point, as well, to the rising costs of a college education — costs which, in their view, are unjustifiable because they do not yield commensurate rewards.**** MOOCs introduce innovation, efficiency, technological entrepreneurship, cost-effectiveness and they satisfy consumer demand. The market to the rescue. But when you look closely at the named culprits these proponents of MOOCs blame for rising costs, they include frivolous spending on items that are not directly related to education such as luxury dorms, massive sporting complexes, state-of-the-art student recreational centers, out-of-control administrative expansion, etc. But why are colleges spending so much money on such things? Because the market logic triumphed. Students became consumers and colleges had to compete for them by offering a host of amenities that, in truth, had little to do with education. Market solutions for market problems, then.***** MOOCs are just the extension of a logic that triumphed long ago. On this score, I’d suggest the universities need to recover something of their medieval heritage, rather than heed the siren songs of the digital age.

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*I resisted, in the name of the semblance of objectivity, the urge to place ironical quotation marks around education.

**I resisted, in the name of decency, the urge to curse out loud as I typed disruption.

***Heretofore known as universities.

****These rewards are, of course, always understood to be pecuniary.

*****This is the hidden genius of disruption, brought to you by many of the same folks who gave us technological fixes for technological problems.